866.565.4936
Speak to SalesIntroducing
AllTerra MGIS
Assistance Program (MAP)
Brought to You by AllTerra Academy
Your Connection for Support
Introducing AllTerra Academy’s MGIS Assistance Program (MAP)
Your resource for in-the-field remote support for the following MGIS software platforms: Terraflex, Field Maps, Uinta, Penmap, SiteVision & more!
Program Includes:
- Remote field access via TeamViewer to visually see what your crew sees on their device, helping them overcome any situation they encounter.
- Notification of new software and firmware releases.
- Access to AllTerra’s library of tech tips, support documents & videos.
- Access to discounted MGIS Training.
- Dedicated phone line and email support for user under contract.
- Support hours: Monday – Friday 7am to 5pm CST
Bulk discounts available for 15 or more licenses.
Frequently Asked Questions
What support, if any, do I get if I don’t enroll in MGIS AP?
You can still call our free technical support line at 866-565-4936; however, the response time could be up to 48 hours and this will not include remote screenshare support.
Do I have any other perks aside from support issue resolution in an effective & timely manner?
Yes, a dedicated MGIS Support phone number, access to our MGIS support portal, and discounts on MGIS Training Classes!
What is the turnaround time for a call/email back for support with this program?
If you don’t reach us immediately, within 1 hour.
Is this an annual cost to be enrolled in this support program?
Yes, at $165/user